In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“We/Us/Our” means Domu Nosta restaurant;
“Website” means www.domunosta.de
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us.
If you wish to place an order with us, our Website will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
All orders are subject to availability and confirmation of the order price. Preparation/dispatch times may vary according to availability and subject to any delays resulting from peak hours, postal delays or force majeure for which we will not be responsible. In order to contract with Domu Nosta you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Domu Nosta retains the right to refuse any request made by you. If your order is accepted we will inform you by email and, WhatsApp or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (WhatsApp, e-mail or other appropriate digital means) that the goods which you ordered have been accepted by the kitchen.
You are responsible for telling us about any allergies or special food requests using the “Zusätzliche Information/ Additional Information” Box when submitting an order.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Domu Nosta. If any, delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
All online payments are made to PayPal, Klarna, Stripe. Payments made to these will appear on your statement as ‘Domu Nosta Restaurant’. Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. After an order has been taken over for the preparation and you have been sent a confirmation email, WhatsApp or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.
Times given for collection and delivery are only approximate. If you order in peak hours the preparation of food might take a bit more.
Refunds & Charge-backs
Online payments made through Domu Nosta are handled by PayPal, Klarna, Stripe. Payments made through these operators will appear on your statement as ‘Domu Nosta’. For refunds, charge-backs or disputes for online paid orders, please contact us.
Order cancellation and amendments
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact Domu Nosta to attempt to resolve your request. We cannot guarantee your request will be accepted as food processing may already be underway.
If the order received does not meet your expectation you can provide feedbacks to us writing an email.
If you are unhappy with the quality of any goods or the service provided by Domu Nosta and wish to seek any form of compensation, you should contact Domu Nosta directly to raise your complaint.
Credit cards info through Stripe
• A Gift Card is valid until six months from the date of issuance.
• One Gift Card per person/per table.
• Tip/Trinkgeld is not included.
• Valid for a single transaction only.
• Gift cards are non-refundable and cannot be exchanged for cash in part or full.
• No credit or change will be given on the unused portion of the Gift Card.
• If the amount of the Gift Card is exceeded, the difference can be paid with the available payment methods (cash or cards).
• Not redeemable for cash.
• Not redeemable to purchase gift cards.
• May not be sold or transferred.
• Not applicable for online purchases.
• Shipping is not possible/ not included.
• The terms and conditions of this Gift Card shall be amended at any time at the discretion of Domu Nosta Restaurant and shall be binding on the customer.
• No replacement for lost or stolen gift vouchers.
Domu Nosta shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of Germany.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.
Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Germany, as determined by your residency.
Knaackstraße 45, 10435, Berlin